Dave Nicol's Vet Business Blog


I'm Dave, a veterinary business consultant and this is my journal and your opportunity to keep your finger on the pulse of veterinary business. My personal interests are marketing and the 'people factor', so the writing has that flavour. But nothing is out of bounds and this isn't a broadcast, it's a networked conversation - so get involved!

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Saturday, 30 January 2010

Hats Off for the Hospice Storms Social Media


So, who doesn’t believe in the power of social media beyond lunchtime chatter between the nurses? If you don’t then ask yourself this; why did I just give a person living on the other side of the planet, who I am aware of with but don’t know well enough to call a friend, a sizeable donation for a cause that doesn’t affect me directly?

George Cooper has a tragic story to tell. Recently losing his wife to cancer, George wanted to repay a debt of gratitude to the hospice that cared for his wife during their final weeks together.  Before the advent of social media it is unlikely that support would have been raised from far outside the hospice locality or close group of friends and colleagues.  Today though we are all connected so much closer and in the past few days George’s campaign has smashed through an impressive fundraising target of almost £14,000 and, unbelievably, will soon reach £20,000. By any standards this is a really impressive feat. But how is it that it has been achieved?

The answer is that George and his group, The Hat Band, have got all the elements you need for viral marketing campaign to spread. And spread most wonderfully it has.

How The Hat Band Hit the Spot

1. They have a very compelling message – you can’t fail to be moved by his story.
2. The use of two online social media sites to reach people they would not otherwise have had a chance to promote the message to – Facebook (or facepuke as George himself calls it!)  and YouTube.
3. Remarkable content – the free video clips of old shows are great and George is regularly interacting with his fan base keeping the momentum moving forward. Plus there’s pictures from the recent gigs plus a very sweet and hooky little logo to change your profile picture to.
4. A call to action – the thing that converts clicks into cash – buy a ticket, click the video link, donate to the fund…it’s all there.

Put together it isn’t hard to see why The Hat Band’s campaign is a runaway success. 

I don’t know George especially well. I didn’t have the pleasure of meeting his wife Sally. I don’t live near, nor am I ever likely to, Herefordshire, the focus of the campaign. So why did I donate? 

Well firstly because George reached out across the social media-sphere and found me (and hundreds of others in a remarkably short space of time). Second, his story is a heartbreaker and my heart goes out to both band members who have had such painful experiences. Thirdly, his band is actually very funny (or at least I think so). But I’ve never seen them, I watched the clips of old performances posted on YouTube. 
Finally, having been through some experiences that can only be described as shit house, one of the things that gets you through is the knowledge that you are absolutely not alone. It matters to look after each other.

So George, I’ve changed my Facebook photo, joined the Facebook fan club and made my donation.  I tip my big red digital hat in the direction of you and your band. Congratulations on smashing your goals and good luck with your new quest to promote the work of all the hospices across the land.

And for everyone else, if you were in any doubt about just how useful social media can be just ask The Hat Band. Or better still buy a ticket for their gigs.

1 Comments:

  • At 30 January 2010 22:36 , Anonymous George Cooper said...

    Hi Dave
    As a fellow veterinary management consultant (we met at Park Vets after Susan had invited me to motivate you all) I have always been interested in any form of marketing, and what appealed to me was the viral, ink-blot approach that FizzPuke generates.

    I was initially concerned with overdoing the presence in people's walls, but soon realised that most are so bound up in the "me, me, me" aspects of it all that they really do not notice. And when the teenagers who have 7-800 'friends' all telling each other what they ate, or when they got up, or if they need a poo, then most posts will be lost in the sewage.

    That was why our logo of the red top hat was I believe, so important. In a page of amorphous faces and beer glasses, pets, and other forgettable stuff, the red hat stands out. And the newly devised HOFTH logo, too, is memorable. One day I would dearly love to see it adopted formally as the logo for Hospices nationally, or even internationally like the pink ribbon for breast cancer. THAT, however, will take many face-to-face committee meetings and will sorely try my patience!!

    Hospices are poorly understood, yet well supported, so there is a message to get over out there, and the movement is only 40 years old.

    For your blogollowers, the way to the depth of my story is through this page - www.justgiving.com/george-cooper and follow the link to 'George and Sally'. They could even do as you did, thank you, and proffer a donation to a fellow vet/manager/human being!

    We have cleared the £20,000 now, and with the concert on 13th Feb we should see it rise further. Brilliant - and 2 great concerts just past. There is a DVD available, and fragments will spatter onto YouTube when i get time. The internet radio stream is avaibale to download, and is a complete hoot, as you can hear laughter, and have to imagine what is going down.

    Another marketing device, more focussed, was to target the SPVS Yahoogroups list. These are friends many of whom knew Sally as she had spoken at congress, and VPMA, and BVNA too. That helped.

    Nuff from me. Thanks

    George

     

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